Help and FAQs for myEQUITY

To sign in to your myequity.com account, first you must have an active account at Equity Trust Company and have previously enrolled your account in myEQUITY.

To enroll in myEQUITY, an active Equity Trust Company account is required. The 9-digit account number would be provided to you in your Welcome Email and Welcome Packet sent to you from Equity Trust. To review additional details about enrollment, click the link: Account Owner Enrollment

To begin the registration/enrollment process click on the link on the login page labeled “Enroll in myEQUITY”.

To confirm the username used to log into myEQUITY, click the link on the login page labeled “Click here to recover your username”.

To complete the username recovery reset, you will be required to select the type of user profile you have on myEQUITY, enter the required information to verify your identity, and complete the multi-factor authentication. Following these steps, you will receive confirmation of your username and be directed to login to myEQUITY.

You are able to reset your passphrase online by clicking the link on the login page labeled “Click here to reset your passphrase”.

To complete the passphrase reset, you will be required to select the type of user profile you have on myEQUITY, enter the required information to verify your identity, and complete the multi-factor authentication. Following these steps, you will be able to enter a new passphrase word for your myEQUITY account.

Once your passphrase is updated consider using a Password Manager to help you simply and securely keep track of all of your passwords and passphrases. Visit: List of Password Managers

The information requested to verify you are the owner of the account is very sensitive information and must match the details on file at Equity Trust.

Please confirm the details you have entered in each field carefully; it is recommended that you type the data into each field and not copy and paste it from another application.

If you are still receiving this error, please call Equity Trust Company 1-888-382-4727.

The information requested to verify you are the owner of the account is very sensitive information and must match the details on file at Equity Trust.

Please confirm the details you have entered in each field carefully; it is recommended that you type the data into each field and not copy and paste it from another application.

If you are still receiving this error, please call Equity Trust Company 1-888-382-4727.

There are service providers and factors outside of Equity Trust’s control that may present issues with receiving text messages to be used within the MFA process. As a result, please make an alternative selection for your Multi-Factor Authentication preference.

Equity Trust strongly encourages you to select another option, like Google Authenticator or Okta Verify App for your MFA selection.

In order to set-up your new mobile device with your Multi-Factor Authentication, please call Equity Trust Company at 1-888-382-4727. The current factor will be removed and then you will be able to complete enrollment with your new device.

To reset your Multi-Factor Authentication, please call Equity Trust Company at 1-888-382-4727. The current factor will be removed and then you will be able to complete enrollment again.

In order to set-up a new phone number to be used for your Multi-Factor Authentication, please call Equity Trust Company at 1-888-382-4727.

Equity Trust strongly encourages you to select another option, like Google Authenticator or Okta Verify App for your MFA selection.

To learn more about installing and using Okta Verify, visit this page: Okta Help Center

To learn more about installing and using Google Authenticator, visit this page: Google Help for 2-Step Verification

If your account has been locked from invalid attempts to login, the account will remain locked for 24 hours. If you need access before the lock expires, please call Equity Trust Company at 1-888-382-4727.

myEQUITY requires the below criteria be followed when setting up your passphrase:

  • be 14 or more characters
  • Passphrase can NOT contain the following special characters ' \ "
  • Additionally, passphrases may NOT contain parts of your name, username, or common passwords.

If you have received an error page in the middle of the process, this is likely a result of a disconnection from the myEQUITY application. Please refresh your browser page.

If you are experiencing an error within myEQUITY, here are some steps that can be used to resolve common applications issues:

  • Try a different browser.

    • While myEQUITY is compatible with most browsers, some versions my cause unexpected errors. Trying an alternative browser may resolve the issue being experienced.
    • If you are unable to try an alternative browser, try using an incognito window. Visit: How to go incognito in Chrome, Edge, Firefox and Safari
  • Clear the cache.

    • Caching is where a website or app stores data on your device to make online processes faster. Clearing the browser’s cache will ensure the stored information is cleared and a fresh connection can be made. Visit: Refresh Your Cache
  • Ensure data entered is accurate; type in the information directly and turn off auto filling.

    • When data is inaccurately entered, an error may result. To ensure that data entered is what is intended, do not copy and paste information from another application. It is also recommended to turn off browser auto filling, as information stored may not have been updated to reflect recent changes. Visit: How to Remove a Saved Password from a Browser